Refunds and cancellation

When you were charged (until 11 September 2026)

Orders and invoices from before 11 September 2026 keep the terms that applied to them, and [email protected] handles any request about them.

While NOFEE sold it (until 11 September 2026), the sell-or-rent-out pack was a one-time fee per property: €9 in Germany, 39 zł in Poland. Other markets were not priced.

You were charged only after your listing had been published and we had verified it was actually live. If you never published, you were never charged. That was not a refund policy bolted on afterwards — it was when the charge happened at all.

The comparable-listings report

While NOFEE sold it (until 11 September 2026), the report was a separate one-time fee per report — $10 / £8 / €9 / ₪38 for the United States, the United Kingdom and Spain respectively, each charged in that market’s own currency. It was not sold for markets we did not publish.

You were charged only once the report had been generated and sent to you. If it could not be produced, no charge was taken — the authorisation simply expired and nothing was collected.

And if we could not produce a single one of the comparisons you asked for from that market's data, you were not charged at all. A page explaining what we could not tell you was not a delivery, however carefully it was worded.

What you bought was the measurement: what listings comparable to yours were ASKING, with the number of listings behind every figure. You did not buy a valuation of your property, a suggested price, or a favourable answer. We did not tell you what to ask, before or after you paid.

What the fee included, and for how long

Unlimited revisions for 90 days from the day you were charged; for orders placed before 11 September 2026 that window still applies until it ends. Paid refreshes after it (€49) were sold until 11 September 2026.

The revisions covered the preparation work — text, per-portal packs, photo order, document checklist, publishing guidance. They did not cover a different property; that was a new pack.

Your right of withdrawal — and the honest part

If you are a consumer in the EU you have 14 days to withdraw from a distance contract, without giving a reason.

While NOFEE sold the pack and the report (until 11 September 2026), here was the interaction that mattered, stated plainly rather than buried. Our paid service was designed to be delivered immediately — that was the point of it. Under EU law, if you asked us to begin during the withdrawal period and you acknowledged that you would lose the right of withdrawal once the service had been fully performed, then once we had fully performed it, the right was gone. If you asked us to begin and then withdrew part-way, you owed a proportionate amount for what was actually delivered.

We committed to asking for that request and that acknowledgement explicitly before we started, in a way you had to actively confirm. We would not treat a buried checkbox as consent, and we would not start early and argue about it later.

In practice this rarely bit, because of the order of events: we only charged you after your listing was live, which was after the work was done. If you wanted to think it over, you did not ask us to start — nothing was charged while you waited.

If we could not get your listing live

Then you were not charged. There was nothing to refund because nothing was taken.

If you were charged and the listing was not actually live, that is our error: tell us and we refund it in full, without argument.

What is refundable for orders placed before 11 September 2026, and what is not

For orders placed before 11 September 2026, these remain refundable in full: a charge taken in error; a charge where the listing was not live; a charge taken without the fully-performed acknowledgement described above.

For a report ordered before 11 September 2026: refundable in full if you were charged and no report reached you, or if you were charged when none of your requested comparisons could be produced. Not refundable once a report has been delivered and the figures were simply not the ones you hoped for — the measurement was what was sold, and an honest number you dislike is still the thing you bought.

Still not refundable: the fee once the pack has been delivered and your listing was live and you simply changed your mind about selling — the work was done, and you keep it. Also not refundable: a portal later removing your listing for a reason on your side, such as missing documents or a breach of that portal's terms.

The free products — Listing Check (withdrawn on 11 September 2026) and buyer alerts (discontinued on 4 October 2026) — cost nothing, so there was nothing to refund. Neither had a paid tier.

How to ask

Email [email protected] from the address you used, saying what happened. No form, no phone tree. We answer, and if the refund is due we make it to the payment method you used.

You may also send a withdrawal or cancellation notice by post. Address: Sderot Keren Kayemet LeIsrael 99A, Tel Aviv 6939477, Israel. Telephone: +972 50 573 0625.

Any clear statement is enough — there is no required form of words and no form to fill in. Sending it before the 14 days are up is what counts, not when it arrives.

Payment is withdrawn, not paused

NOFEE no longer sells the listing pack or the comparable-listings report, as of 2026-09-11. There is no checkout and nothing to join a list for. If you paid before the withdrawal, your order and invoice are unaffected — write to [email protected] with your reference.